Archive for September, 2010

Twitter Chats, Twitter Chats Twitter Chats Everywhere.

September 22, 2010 Leave a comment

Twitter bird chatting

I’ve always been one of the people that dips in and out of twitter; I use it more on a work basis, as no one really wants to know what I had for breakfast, or how many goals I conceded on Sunday.

I’ve been following some interesting people over the last few months, which I came across by accident.  I wouldn’t say follow more stalk.

People like @blaisegv and @sueontheweb.  I’ve always followed the Knowledge Management route when it comes to Communities of Practice and Online facilitation of groups and never looked outside but these two have opened my eyes to so much more.

Now I can go onto these Twitter Chats.  I’ve not had a chance to get involved yet, yes I’m Lurking at the moment.  Also most of them are US time, so normally squashed on a train or of out somewhere.  I’ve not really got into this 24 hour working.

Anyway have the chance to read what other community manager are doing, and getting a chance to check if the things that I’m doing and advising other to do is correct is great.  Also some of the tips are amazing.

A couple took place last week and a big thank you to all those using #cmgrchat and #kmers

And the cool site that is used for the transcripts What the Hash Tag

If you would like to check out the transcripts for the Community Managers Twitter Chat on the 15th September here’s the link

And for the KMers Training Community Managers and Facilitators Chat see below.

And there’s another one on Wednesday @ 2pm EST. So don’t forget to check out the Twitter HashTag  #cmgrchat

Categories: Social Media Tags: ,

Training Community Managers and Facilitators (KMers Twitter Chat)

September 15, 2010 Leave a comment

Yesterday the KMers group hosted a twitter chat on Training Community Manager and Facilitators.

Unfortuntely I got stuck on the tube and phone issues so was unable to contribute. 

I’ve picked out some of the highlights below.

Also what a great concept, I must try this at some point.

The session was facilitated by Johan Lammers who works with online communities for UNICEF

@johanlammers We actually have got a community of community facilitators where they share good practices & learn from one another 🙂 #KMers

@curtisaconley: We have a moderator community, and monthly call where they can present, share and ask questions of other moderators #KMers

@stangarfield: Q3: we offer recommendations on how to manage communities, and metrics for monitoring community health #KMers

@mneff: Engage your members, facilitate the conversation, don’t dominate, find out what they want and help them get it, synthesize content… #kmers

@mneff: Resist the urge to fill in all silent periods, give people a chance to reflect and internalize, when people speak up – encourage them #kmers

@mneff: Recognize that your lurkers are members too. They may not speak up until they are ready. Help them get there without feeling bad … #kmers

@jimworth: @davidchris: Absolutely Community Managers must be passionate about their subject matter to make a community a success #kmers

@elsua: Q5 Community management has not nothing to do with moderating / managing a community; it’s all about facilitation & passion! #KMers

@mneff: Another technique we use is to get several leaders to share the responsibility. Fact of life. People get tired or swamped. Help them. #kmers

@mneff: Show your leaders the appreciation that they may not get from their management. This is critical for long term success. #kmers

@davidchris: Encourage community engagement – a successful community is self sustaining but it needs effort and clear purpose #kmers

@plantpixie: RT @mneff: Be a role model. Run your own community & invite them to participate in your community to learn about leading a community. #KMers

@mneff: The best community leader is almost invisible. A light touch to keep the machinery humming while they engage each other. #kmers

@elsua: Q6 communitybuilding is a journey, a continuous learning experience! Be ready to be challenged every day & move on. Empower them #KMers

There’s some great stuff and a lots that we can learn from.  Also quiet nice to see that we are doing lots of similar things.

The whole community facilitation and management is still a newish way of working in our sector and it is constantly evolving.  And always so much to learn.

Anyway if you would like to read the full transcript you can view it at

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