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Archive for October, 2010

Who am I? What does a real online community facilitator look like?

October 20, 2010 1 comment

When it comes to being a community facilitator is it something that comes naturally or is it something thatthe REAL 'new' Guess Who (?) can be learnt.  Or in some cases something that shouldn’t be attempted.

Jon Harvey helped us explore this in his Hotseats on the Facilitators Community called “How much of good facilitation is about having a toolbox of lots of techniques and how much is it about ‘being’ a good facilitator?”

 And helped start a list of things I wish I had known before becoming a facilitator

  • The level of time commitment that is involved and how hands on it can be
  • How much I rely on the support of fellow facilitators of the community
  • Learn enough about the subject to find the right people to help
  • Phone, email and chatting are your support to the online space.
  • There’s lots to read out there and being a participate in other groups online really helps because you can see how the facilitators make you feel.

Yes there are Job descriptions out there about being a community facilitator

Skills & Attributes Requirements

  • Facilitators possess qualified experience in online or face-to-face facilitation for communities, teams or groups.
  • Facilitators exhibit exemplary interpersonal and communications skills. Excellent observation, interpretation, networking and listening skills are required to keep meetings, online conversations, and community events and activities engaging, flowing and vibrant.
  • Proficiency and experience in online or face-to- face collaboration tools, software and technology is required.

But I picked up on these two descriptions the other day.  This may sum it up.

Community / Facilitator Manager is part detective, part sociologist, part bouncer, part concierge, part tough guy/woman, part big softie @SueOnTheWeb

Community / Facilitator Manager is a member’s personal social ninja – leaping into action to help them engage and collaborate@mijori23

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Leaving but Not Lost – Knowledge Retention in the Public Sector

October 14, 2010 Leave a comment

well... goodbyeThe country is bracing itself for the Comprehensive Spending Review on 20 October.  And Public Sector bosses are looking at how they shed large numbers of highly experienced employees without threatening the long term health of these very organisations.

Publictechnology.net highlights the point that a large proportion of the redundancies will result in a vast knowledge base going out of the door.

Organisations need to take steps to capture that knowledge quickly and deliberately and transfer it to those that will be responsible for running these organisations in the coming years.

On the 4th of November as part of the Local by Social Online Conference on the LG Improvement and Development’s Communities of Practice.  The full event runs between the 3rd & 9th of November 2010.

We invite you to share your experience and stories of dealing with this situation in our forum discussion called Leaving but not Lost.

Throughout the day, please ask questions and share your stories and experience so we can learn from each other and indentify ways we can deal with this difficult situation.

Don’t get trumped by Social Media

October 8, 2010 Leave a comment

Quiet a few people are still coming to terms with social media and the vast amount of tools that you have at your disposal

Beth Kanter and David Wilcox came up with a great game called the Social Media Game which allowed you to play out a scenario and find ways Social media could help you.

From this it got me thinking, I was already in the process of developing CoP Trumps, so I thought why not the same thing for Social Media.

So here’s my first attempt, it builds on Beth and David’s work.

I’ve broke the scoring factors down into 5 categories

  • Cost
  • Learning Curve
  • Knowledge Sharing
  • Technical
  • Encourages participation

What do you think, what needs to change and is there something missing?

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