Jon Harvey helped us explore this in his Hotseats on the Facilitators Community called “How much of good facilitation is about having a toolbox of lots of techniques and how much is it about ‘being’ a good facilitator?”
And helped start a list of things I wish I had known before becoming a facilitator
- The level of time commitment that is involved and how hands on it can be
- How much I rely on the support of fellow facilitators of the community
- Learn enough about the subject to find the right people to help
- Phone, email and chatting are your support to the online space.
- There’s lots to read out there and being a participate in other groups online really helps because you can see how the facilitators make you feel.
Yes there are Job descriptions out there about being a community facilitator
Skills & Attributes Requirements
- Facilitators possess qualified experience in online or face-to-face facilitation for communities, teams or groups.
- Facilitators exhibit exemplary interpersonal and communications skills. Excellent observation, interpretation, networking and listening skills are required to keep meetings, online conversations, and community events and activities engaging, flowing and vibrant.
- Proficiency and experience in online or face-to- face collaboration tools, software and technology is required.
But I picked up on these two descriptions the other day. This may sum it up.
Community / Facilitator Manager is part detective, part sociologist, part bouncer, part concierge, part tough guy/woman, part big softie @SueOnTheWeb
Community / Facilitator Manager is a member’s personal social ninja – leaping into action to help them engage and collaborate@mijori23