Home > Communities of Practice, Knowledge Management, Social Media > Grab yourself an ICECREAM when it comes to online faciliation

Grab yourself an ICECREAM when it comes to online faciliation

Strawberry Ice Cream ConeLinda Waddell and Susan Byrne can up with this great acronym to help when it comes to online facilitation

Online facilitation is still an area that receives very little attention.   And without active vibrant facilitation in a community the community will normally fail

So the “Ice cream” acronym is a really simple way to remind yourself of the key ingredient to active facilitation of an online community.

Icecream stands for

  • Interaction
  • Community
  • Engagement
  • Communication
  • Respect
  • Empathy
  • Attentiveness
  • Motivation

More details of the ICECREAM approach are available here

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