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Archive for September, 2011

Why is good work so hard to find?

September 30, 2011 Leave a comment

I think that’s a really good question. How many of us have get home after a day’s work and have said “was that was really worth it!” Or is that just me.

Carlotta Volhart at a recent event talking about Knowledge Retention for the Employee Lifecycle refered to this great graph from Teresa M. Amabile and Steven J. Kramer on What Really Motivates Workers

And I would have to agree, progress does make the day feel great.

Charles Leadbeater contined this when talking about Low and High Empathy

Here’s come the consultant 2 x 2 box.

These are some suggestion of types of organisation or businesses that would fit the structure

I know that I’m aiming for the Barcelona? What about you?

Why Cornwall may be the new Silicon Valley

September 22, 2011 Leave a comment

What would happen if remote working becomes common place in the UK?

David Smith from Global Futures and Foresight raised this question last week at the Knowledge and Innovation Network ten year anniversary.

Remote working could be a huge cost saver in the future with transport and utilities rising.

Orange produced this great map of the anticipated changes in the UK population if remote working becomes common place and as they say “Cornwall may replace the M4 corridor as the new Silicon Valley of the UK.”

Looks like we are all moving to Cornwall or Scotland

So what do we do as Community Facilitator’s? Based on research.

September 21, 2011 2 comments

I have been part of the Knowledge and Innovation Community of Practice research that has been taking place over a range of communities from the Public and Private Sectors.

Last week I got to see Professor Harry Scarborough and Davide Nicolini show a few of their finding.

The main function of the Community facilitator can be split into three

  1. Front Stage
  2. Integrating
  3. Back Stage

Front Stage includes:

Documenting outcomes

  • Compiling success stories (“We located a spare part…saved about six weeks of downtime. “)
  • Collecting usage metrics (“In some communities, there is a 40 percent contribution rate. “)
  • Quantifying gains (“We’ve achieved 5 million pounds of savings and 17 million pounds of added value. “)
  • Soliciting member feedback (“The feedback we get from surveys…is that people feel valued…“)

Advocating the community

  • Establishing a business case (“And we spent some time aligning what we wanted to do as a network with the organization. “)
  • Cultivating strategic relationships (“So I’ve approached an individual, a senior manager, to become involved with our community. “)
  • Leveraging support to acquire resources (“Whoever is ultimately sponsoring it, or running it, allocates the resources. “)

Integrating includes:

  • Integrating objectives to satisfy stakeholders (“I make sure the final compromise on [goals] works for [both managers and members] “)
  • Revising objectives (“We revisit goals at every meeting…they’ve changed a lot. “)
  • Codifying community objectives (“I wrote a constitution and got us moving.”)

Back stage includes

Community Development

  • Determining membership standards  (“Anyone can join.” “Initially we just invited twelve.”)
  • Managing membership (“…we had to replace almost 50% of the core members.”)
  • Identifying potential members (“We [got members] by asking business units, individuals…”)
  • Marketing the community to potential members (“We’d follow up with them…and explain the value of these communities)

Facilitating Exchange

  • Generating content (“I actually went in and answered this one…”)
  • Disseminating content (“…I create a newsletter, just highlighting stuff…”)
  • Reducing obstacles to engagement (“People are quite tentative…so I create an icebreaker post.”)
  • Coordinating meetings (“Every month I send out a calendar invitation with an agenda.”)

This seems to fit in with comments from other people such as Heather Champ and Tom Hamberger who I have previously mentioned in Inside the mind of a community facilitator and Why Facilitators are so important for a Community of Practice

So what stage do you spend most of your time as a Community Facilitator?

Is it Front Stage, Integrating or Back Stage

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