I think that’s a really good question. How many of us have get home after a day’s work and have said “was that was really worth it!” Or is that just me.
Carlotta Volhart at a recent event talking about Knowledge Retention for the Employee Lifecycle refered to this great graph from Teresa M. Amabile and Steven J. Kramer on What Really Motivates Workers
And I would have to agree, progress does make the day feel great.
Charles Leadbeater contined this when talking about Low and High Empathy
Here’s come the consultant 2 x 2 box.
These are some suggestion of types of organisation or businesses that would fit the structure
I know that I’m aiming for the Barcelona? What about you?
I have been part of the Knowledge and Innovation Community of Practice research that has been taking place over a range of communities from the Public and Private Sectors.
The main function of the Community facilitator can be split into three
- Front Stage
- Back Stage
Front Stage includes:
- Compiling success stories (“We located a spare part…saved about six weeks of downtime. “)
- Collecting usage metrics (“In some communities, there is a 40 percent contribution rate. “)
- Quantifying gains (“We’ve achieved 5 million pounds of savings and 17 million pounds of added value. “)
- Soliciting member feedback (“The feedback we get from surveys…is that people feel valued…“)
Advocating the community
- Establishing a business case (“And we spent some time aligning what we wanted to do as a network with the organization. “)
- Cultivating strategic relationships (“So I’ve approached an individual, a senior manager, to become involved with our community. “)
- Leveraging support to acquire resources (“Whoever is ultimately sponsoring it, or running it, allocates the resources. “)
- Integrating objectives to satisfy stakeholders (“I make sure the final compromise on [goals] works for [both managers and members] “)
- Revising objectives (“We revisit goals at every meeting…they’ve changed a lot. “)
- Codifying community objectives (“I wrote a constitution and got us moving.”)
Back stage includes
- Determining membership standards (“Anyone can join.” “Initially we just invited twelve.”)
- Managing membership (“…we had to replace almost 50% of the core members.”)
- Identifying potential members (“We [got members] by asking business units, individuals…”)
- Marketing the community to potential members (“We’d follow up with them…and explain the value of these communities)
- Generating content (“I actually went in and answered this one…”)
- Disseminating content (“…I create a newsletter, just highlighting stuff…”)
- Reducing obstacles to engagement (“People are quite tentative…so I create an icebreaker post.”)
- Coordinating meetings (“Every month I send out a calendar invitation with an agenda.”)
This seems to fit in with comments from other people such as Heather Champ and Tom Hamberger who I have previously mentioned in Inside the mind of a community facilitator and Why Facilitators are so important for a Community of Practice
So what stage do you spend most of your time as a Community Facilitator?
Is it Front Stage, Integrating or Back Stage