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Archive for November, 2011

60 Insights from experienced community managers

November 29, 2011 Leave a comment

Blaise Grimes-Voirt has come up with a great document showing some of the insights from different community managers across the world and from all different industries.

I’ve just picked 5 of them and you can view the rest on Blaise’s blog.

You have to be a top contributor. Managing the community is not enough. Lead by example & others will follow suit. – Angela Connor

Every successful community has taken time, dedication & the presence of a present and active community manager to thrive. Jamie Pappas

Always remember that your community members are the life blood. Lose them & you lose everything – David Lowe

Tap into the reason your community members are there & what information is most valuable to them. Plan your content and engagement accordingly – Debra Askanase

At every step your goal is to provide your members with something of value, interest or humour either directly or indirectly – Greg Hollings

And if I had to add mine to the list it would be

Bake the cake with the community using Purpose, Facilitation, Activities, Membership and Promotion as your ingredients.  But don’t let the cake go stale as no one will come back for second helpings – Michael Norton

Why you shouldn’t write a blog post at 2pm on a Monday.

November 24, 2011 2 comments

Well after looking at this great infographics from Kissmetrics, I think it explains why.

But I wonder what happens when you do?

Blog timing

Categories: Social Media Tags: ,

Knowledge Sharing and the British Culture

November 24, 2011 Leave a comment

Nick Milton is doing some really interesting stuff about the cultural issues of Knowledge Sharing on his blog

Below is Nick’s take on us Brits.  Do you think he is right when it comes to Knowledge Sharing and Knowledge Management?

The United Kingdom

Northern Europeans are very open to knowledge management, and the UK is no exception. The British are very willing to learn from experience, but somehow more willing to analyse failures than successes. There is a British unwillingness to “show off”, and a national tendency to explore things that have gone wrong.

Knowledge Management and learning from experience will, if you are not careful, tend to focus on problems and challenges, and the knowledge manager will need to work quite hard at times to get people to recognise success, and learn from it.

However the northern European fondness for process is a good supporter of the Lessons Learned process, and other project-based KM activities. Communities of practice work well in the British culture as a mechanism for problem-solving, as people are very open to asking other for help, and open to sharing their problems and challenges. The “not invented here” syndrome can be strong, and the knowledge manager needs to be very aware of this, and how it may be addressed.
Read more: Knoco stories: KM and national culture 1 – UK and Thailand/Malaysia http://www.nickmilton.com/2011/03/km-and-national-culture-1-uk-and.html#ixzz1JP4rRZGZ

How to encourage involvement in online communities

November 1, 2011 Leave a comment

This is a great little video, well 20mins from Tiffany St James at the lift conference and thanks to Steve Dale @stephendale for pointing it out.

Tiffany talks about how people are using online communities to galvanise like-minded participants into action and what we can learn from grass-roots community collaboration to support our own endeavours.

But check out about 4 minutes in to the video as there is a great screen shot from last years Local by Social Online Conference. Which was a great success and all thanks to the hard work of Ingrid Koehler @ingridk and Charlotte Hayes @charliegirlhay

http://videos.liftconference.com/v.ihtml?token=13c0057ab69552e4c9bd146f71d0235c&photo%5fid=1179720

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