Archive for January, 2012

You are the Ref, opps I mean Community Facilitator

January 31, 2012 Leave a comment

On one of my usual journeys around the web, I came across a memory from my youth of the great comic strip called You are the Ref.

Which would give you different scenario’s and asks you what you would do. As facilitators you will sometimes have to play the role of the ref and lay down the laws of the community. But most of the time it’s just common sense.

If we where to create a few comic strips about being a facilitator what sort of scenarios have you had to deal with?

Any way here’s an example from you are the ref. Please accept my apologies for it being a football analogy

“In the final penalty of a shoot-out the kick hits the underside of the bar, bounces down and doesn’t cross the line. The keeper raises his arms to celebrate – and ends up punching the ball into his net. What is your decision?”


Where you born to be an online community facilitator?

January 25, 2012 Leave a comment

After extensive and scientific research I can now tell you the years and months that will make you a great facilitator.

But first a bit of background to this ground breaking research.  The research using the back of a napkin and some great surveying by Blaise Grimes – Viort’s and his Zodiac Signs Survey conducted with 180 community managers and my Chinese New Year Zodiac Signs Survey with an impressive 27 responses.

Leads to the conclusion that if you where born between the 23rd of August and October the 22nd (Virgo or Libra)

And your year of birth was one of these 1926, 34, 38, 46, 50, 58, 62, 70, 74, 82, 86, 94, 98, or 06.

I can now say categorically that you will be a great online community facilitator.

So that’s me out then, back to the drawing board.

Will your Chinese Zodiac Sign make you a better online facilitator?

January 23, 2012 Leave a comment

This is a bit of fun and a follow up to Blaise Grimes – Viort’s Zodiac Signs Survey where he conducted this survey with over 180 Community Managers across Spainish, German, British, French, American and other nations’ Community Managers.

With it being Chinese New Year on the 23rd Jan and Community Manager Appreciation Day I was wondering if the year of your birth would have any effect in you becoming an online facilitator.

It would be interesting to see if it does.

Rat 1924 1936 1948 1960 1972 1984 1996
Ox 1925 1937 1949 1961 1973 1985 1997
Tiger 1926 1938 1950 1962 1974 1986 1998
Rabbit 1927 1939 1951 1963 1975 1987 1999
Dragon 1928 1940 1952 1964 1976 1988 2000
Snake 1929 1941 1953 1965 1977 1989 2001
Horse 1930 1942 1954 1966 1978 1990 2002
Sheep 1931 1943 1955 1967 1979 1991 2003
Monkey 1932 1944 1956 1968 1980 1992 2004
Rooster 1933 1945 1957 1969 1981 1993 2005
Dog 1934 1946 1958 1970 1982 1994 2006
Boar 1935 1947 1959 1971 1983 1995 2007

And if you are interested I’m a Snake, read into that as you will.

14 Days to go – Community Facilitator/Manager Appreciation Day

January 9, 2012 Leave a comment

It’s time for the THIRD annual CMAD on the 23rd of January.


What to do? It’s so easy: Thank your Community Manager in blog posts, tweets, hugs, or gift them tea, cakes and biscuits

Or use a combination, everyone knows that Community Facilitators / Managers love biscuits.

Oh the horror

January 6, 2012 Leave a comment

The ScreamOver the last week, I’ve had the unenviable task on making communities read only ready for deletion due to their inactive state.  This is in preparation of the move to our new platform.

And two things came up regularly, while doing this.

People had put lots of effort into completing the application form (Description, Welcome text, Tags, Facilitation plan etc.

But, this was the bit that I found strange.

  1. On quiet a few occasions no content was ever added to the community.
  1. And on others there was only one posting.  “What should this community cover?”

Maybe it was a bit of a failure on my side of not helping them out enough, but with 2500 communities to cover that’s always going to be difficult.

Or was it something else?  Did they think that having an online space would automatically create the conversation?  I’m guessing that’s true, and I have spoken to people in the past who thought that was the case.

So just a quick note before you start an online community.

Have a chat with your potential members; find out if there is a need and what they need help with.  And create a purpose that as many people can be part of.

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