Archive for July, 2012

Are we finally seeing the demise of IE6 in Local Government?

July 26, 2012 Leave a comment

Back in 2010 I wrote a blog about IE6 on the CoP Platform and finally nearly 2 year later I believe IE6 may have left the building, well nearly.

In my original blog post I had said that I had always had a problem with Internet Explorer 6.

Normally due to it not working or breaking pages on the web.

I linked to a range of sites that had sprung up

That where trying to encourage the move away from IE6

Remember IE6 came out in 2001.  The web has moved on so much since then.

Facebook didn’t even exist until 2004 and twitter until 2006

Google have stopped supporting it on most sites.

Google Twists Knife in IE6, Pulls Support from Docs and Sites

So Back in October 2010 this was the view of IE use on the CoP Platform.


From July 25, 2012

So in July 2012 this is what it is like on the Knowledge Hub

From July 25, 2012

So after an 11 year run Local Government may finally have moved on from IE6

Categories: Communities of Practice Tags: ,

Can NLP be used in calls to action to community members?

July 9, 2012 1 comment

*Smash* Went The Marmite!I know Neuro linguistic programming is a bit if a Marmite subject but after attending a workshop and conference I can see one element that maybe useful for facilitators of communities of practice to have in their arsenal of techniques.

Derren Brown is the King of embedded commands so I was wondering is this can be used when facilitators make calls to action messages to their members?

The holy grail of facilitation is to create engagement and could the wording of our messages be changed to assist us in getting return visitors and involvement in the community?

I heard an interesting story the other day from Mark Houghton who told of an experiment where a group of people where shown a video of a car incident involving a blue and red car.

The group was split into three and two weeks later the first group was asked
“What speed was the blue car doing when it bumped into the red car?”

The second group where asked
“What speed was the blue car doing when in crashed into the red car?”

And the third group where asked
“What speed was the blue car doing when it crashed into the red car?”

The results between the first and the third groups estimated speed averaged around 20mph in difference.

Also for the third group they where asked if there was glass on the floor after the smash.

They all said yes.  But there was no glass in the incident.

So after listening to that story I think there maybe something in it

And doing a quick Google search I can across two blog posts Using NLP Embedded Commands in Your Salesletters and Websites and How to write compelling calls to action

Which have some interesting key word to use such as:

  • What would it be like to get really excited about making a living on eBay?
  • When you start to feel curious, do you act on it?
  • I wonder how quickly you’ll feel the anticipation of meeting beautiful women where ever and whenever you want.
  • How surprised would you be to feel good about all the possibilities?
  • As you read this brochure notice how you become really interested in all the ways you can make more money.


  • When you choose our service, you’re tapping into decades of expertise.
  • How good would it feel to book a short break right now?
  • You can call our order hotline 7 days a week.
  • Think about the benefits that will be realised for your business when you work with a professional accountant.
  • Most customers who buy in bulk from us make big savings.
  • You don’t even need to visit your nearest branch – we’re also available online and by phone.

I’ll have to look into it a bit more and see what phrases and wording could be used to entice members into actions within an online community.

One of the keys to a successful online community

July 5, 2012 1 comment

After working for a number of years on the Communities of Practice platform we started to identify the key elements of a successful community.

These where:

  • Clear purpose
  • Creating a safe and trusted environment
  • Committed core group of active participants
  • Being motivated
  • Knowing the needs of participants
  • Having a clear action plan with activities to meet needs
  • Blending face-to-face and online activities

A lot of time and effort goes into the early stages of the group’s development but if those key elements above are not fulfilled the group will probably disappear very quickly.

This is where the facilitators of the group come in.  They work tirelessly to help the members of the group get what they need when they need it as well as identifying what they need next and helping for it to happen.

They are volunteers, it’s not something that they are paid to do and are probably learning the skills that are needed in this new way of working.

So after seeing a great posting by Richard Millington of Feverbee talking about how a community manager plans their week, I surveyed some of the facilitators across the Knowledge Hub to see where they spend time when they are facilitating the group.

I tried using an Infographic as something new and this shows how much time and what tasks professional community managers perform and compared it to the results from facilitators across the Knowledge Hub.

With some interesting results.

Organising a zoo?

July 3, 2012 Leave a comment

Last night I attended and hosted one of David Gurteen’s Knowledge Café. If you have not been to one, its well worth the evening and it’s free to attend.

The facilitator for the session was Arthur Shelley who I met last year and became fascinated with his Organisational Zoo game

There was some great conversation and here’s a copy of the Arthurs presentation that sparked the debate

A big thank you to everyone that made it along last night and we had a packed house.

From July 3, 2012

The next café is in a few weeks about passion so look out for it.

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