Home > Communities of Practice > Personal online tools to assist you in facilitating your group

Personal online tools to assist you in facilitating your group

This is something that I have been thinking about for a while and has a great overlap with the concept of Personal Knowledge Management which has been discussed and talked about for a while from people such as Patrick Lamb from Straits Knowledge and Harold Jarche

As you all know the role of the online community facilitator is quiet diverse as you can see via Dion Hinchcliffe’s Jack of all trades, who says that, you will play these roles as a community facilitator.

Project Management, Customer Management, Professional Development, Brand Management, Advertising and Marketing, Staff development, Business Planning, Community Management and Content Management.

But what tools are there out there that can help you fulfil some of these roles?

One term that has started to come about is Content Curation, which covers quiet a few of the topics that Dion mentions

Sumeet Moghe uses a great image to show how you would content curate if it was dealing with Personal Knowledge Management and I have taking his concept to share what I do.


From August 2, 2012


But as we are looking to support and feed the community I believe there is one bit missing for us and that is Share

Making the list

  • Collect – What tools do you use to collect content?
  • Process – What tools do you use to highlight content to go back to?
  • Organise – What tools do you use organise the content?
  • Review and Retrieve – What tools do you use to review and retrieve content?
  • Share – What tools do you use to share the content?

So what personal online tools do you use to help, collect, process, organise, review and share content with your community?

Well I asked this question to the Online Facilitators Community on the Knowledge Hub where we organised an online round table for 90 minutes.

Below is a summary of what tools we discussed broken down into each of the five categories.

World's Largest Basket with ApplesCollection

Try to keep your mechanism for collection automated as this can save a huge amount of time rather than manually collection.  It can also mean that you have the info collected in advance, so you can get to processing.

  • Google Reader to collect and aggregate all of my information from news sites and blogs;
  • Twitter Hash Tags to collect and aggregate all of the information that my social network wants to throw my way;
  • Newsletters, Webinar’s and other communities.
  • Evernote
  • Sticky Notes – Google chrome
  • To do – Outlook
  • Youtube
  • Google Alerts
  • Slick RSS
  • Slideshare
  • Linkedin
  • Other community sites

Processingconveryor belt

You all know that you will never be able to keep up with everything just dip your foot in when it’s convenient.  If you miss something really important, your networks will bring it to the surface again at some point

Try to skim through all the information that has comes your way, while resisting the need to read through each of them.  And highlight the ones to come back to.

OrganisingOrganized embroidery floss

Organising is really a direct follow on to the processing.  As you are processing the content you will probably be tagging the content in a way to easily find it.  Or adding it to a tool for later use.

  • Delicious
  • Scoop It
  • Mindmapping
  • Google Drive
  • Outlook Folders


Reviewing & RetrievingWinston retrieves the news

When your content is organised hopefully you can find it easily, all you should be doing is searching for it.

ShareShared Zone>

That’s the finally stage you have collected, organised and are ready to share the content, but what is the best way to get the content to the correct audience.  You know how they communicate so pick the appropriate channel.

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