Posts Tagged ‘community facilitation’


December 20, 2017 Leave a comment

7 things community managers


Creating a playbook for Community Managers

February 24, 2014 Leave a comment

Madden '96There are some great community playbooks out there that take you through the establishing and launching of your community with a few tips on how to keep it going.

Such as Cisco’s Community Playbook, Salesforce’s Community Playbook and DNN’s Community Playbook

One of the things that there are an abundance of material on is the creating of an online community or community of practice.  But there’s not so much on how to really facilitate the activity in the community and help it thrive.

What techniques, what tactics can use you to help move your community forward?

For me the word Playbook goes back to the days of playing John Madden on my Sega Mega Drive.

And the three key elements

  • Offense
  • Defence
  • Special Teams

Can you take those elements in to Community Management and create techniques to help your community?

If you did, what techniques or tactics would you use for the below?

Offensive plays would be all about breaking down the boundaries of the community and moving it forward. You will be looking to increase the number of discussions and participating members.

Improve the quality of the conversations and content, and encourage better relationships between the members.

Defensive plays – Most online communities are happy as they are.  Help them hold onto that position of contentment, but they will still need a consistent flow of activities to keep them happy.

Special Teams – would be activities that have the ability to cause momentum shifts, increasing participation as well as building a stronger sense of community.

CoP Trumps 2013

April 9, 2013 Leave a comment

Still playing around, still refining, still trying new ideas out.  Here is the latest version of CoP Trumps


What I’m doing for Community Manager Appreciation Day on the 28th Jan

January 11, 2013 Leave a comment

Just in case you have not heard of Community Manager Appreciation Day, here’s a little bit of background.

In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.”  This day is meant to recognise and celebrate efforts of community managers/facilitators around the world. Wikipedia.

It’s pretty awesome that community management/facilitation is now seen as an important role and that it gets its own special day.

Jeremiah explains the idea behind Community Manager Appreciation Day in this little Video

Big thanks to Tim McDonald at My Community Manager for putting it together

I have been supporting community facilitators for the last six years on the IDeA’s Communities of Practice Platform and now on the LGA’s Knowledge Hub its replacement

I heard about #CMAD a few years ago and since then every year I would personally thank some of those top facilitators with a quick call or if they worked in the same office they would get a little hello and a big thank you.

But I wanted to do something bigger and better.  Well it’s not going to be huge.  So I have arranged a little gathering of some of those facilitators in London and invited a few guest to come along and share their experiences of being a facilitator.  There will be cake to celebrate.  I do hope people like Cheesecake and a few prizes.

But alongside this I will be doing a big push to encourage members of the Knowledge Hub to show their appreciation to the community facilitators that look after them

I’m even suggesting ideas on how to do it.  It’s not often they get thanks.  And just one thank you could make all the difference.

P.S.  If anyone in the London area fancies joining forces for some sort event to celebrate #cmad next year please let me know.

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