Posts Tagged ‘facilitator’

14 Days to go – Community Facilitator/Manager Appreciation Day

January 9, 2012 Leave a comment

It’s time for the THIRD annual CMAD on the 23rd of January.


What to do? It’s so easy: Thank your Community Manager in blog posts, tweets, hugs, or gift them tea, cakes and biscuits

Or use a combination, everyone knows that Community Facilitators / Managers love biscuits.


Inside the mind of a Community Facilitator

April 15, 2011 1 comment

Picked this great poster up from Heather Champ via

It’s much better than the scribble that we have come up in the past as demonstrated in What does the ideal community of practice facilitator look like?  But there are a lot of similarities.

From Apr 15, 2011

Who am I? What does a real online community facilitator look like?

October 20, 2010 1 comment

When it comes to being a community facilitator is it something that comes naturally or is it something thatthe REAL 'new' Guess Who (?) can be learnt.  Or in some cases something that shouldn’t be attempted.

Jon Harvey helped us explore this in his Hotseats on the Facilitators Community called “How much of good facilitation is about having a toolbox of lots of techniques and how much is it about ‘being’ a good facilitator?”

 And helped start a list of things I wish I had known before becoming a facilitator

  • The level of time commitment that is involved and how hands on it can be
  • How much I rely on the support of fellow facilitators of the community
  • Learn enough about the subject to find the right people to help
  • Phone, email and chatting are your support to the online space.
  • There’s lots to read out there and being a participate in other groups online really helps because you can see how the facilitators make you feel.

Yes there are Job descriptions out there about being a community facilitator

Skills & Attributes Requirements

  • Facilitators possess qualified experience in online or face-to-face facilitation for communities, teams or groups.
  • Facilitators exhibit exemplary interpersonal and communications skills. Excellent observation, interpretation, networking and listening skills are required to keep meetings, online conversations, and community events and activities engaging, flowing and vibrant.
  • Proficiency and experience in online or face-to- face collaboration tools, software and technology is required.

But I picked up on these two descriptions the other day.  This may sum it up.

Community / Facilitator Manager is part detective, part sociologist, part bouncer, part concierge, part tough guy/woman, part big softie @SueOnTheWeb

Community / Facilitator Manager is a member’s personal social ninja – leaping into action to help them engage and collaborate@mijori23

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