Will the community survive? Probably not.
Most online communities have one real driving force behind it. And you have missed the opportunity to hand the baton over to other people.
It’s the conversation that is normally missed out and it makes such a big difference and identifies so much more than you can write down.
This happens a lot in organisations when someone moves jobs, it’s only an afterthought.
There becomes a Knowledge Gap. I heard that it normally takes 18 months for a new employee to become profitable to the organisation and for them to be fully integrated with the way of work.
Can you afford that time delay in an online community? And would the members be happy with someone new just turning up without an introduction?
If you get a chance just do a search on Knowledge Retention and Transfer. There’s some great stuff out there that will help you start the conversation if your community manager is about to move on.
The country is bracing itself for the Comprehensive Spending Review on 20 October. And Public Sector bosses are looking at how they shed large numbers of highly experienced employees without threatening the long term health of these very organisations.
Publictechnology.net highlights the point that a large proportion of the redundancies will result in a vast knowledge base going out of the door.
Organisations need to take steps to capture that knowledge quickly and deliberately and transfer it to those that will be responsible for running these organisations in the coming years.
On the 4th of November as part of the Local by Social Online Conference on the LG Improvement and Development’s Communities of Practice. The full event runs between the 3rd & 9th of November 2010.
We invite you to share your experience and stories of dealing with this situation in our forum discussion called Leaving but not Lost.
Throughout the day, please ask questions and share your stories and experience so we can learn from each other and indentify ways we can deal with this difficult situation.