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Posts Tagged ‘online’

You are the Ref, opps I mean Community Facilitator

January 31, 2012 Leave a comment

On one of my usual journeys around the web, I came across a memory from my youth of the great comic strip called You are the Ref.

Which would give you different scenario’s and asks you what you would do. As facilitators you will sometimes have to play the role of the ref and lay down the laws of the community. But most of the time it’s just common sense.

If we where to create a few comic strips about being a facilitator what sort of scenarios have you had to deal with?

Any way here’s an example from you are the ref. Please accept my apologies for it being a football analogy

“In the final penalty of a shoot-out the kick hits the underside of the bar, bounces down and doesn’t cross the line. The keeper raises his arms to celebrate – and ends up punching the ball into his net. What is your decision?”

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Grab yourself an ICECREAM when it comes to online faciliation

May 11, 2011 Leave a comment

Strawberry Ice Cream ConeLinda Waddell and Susan Byrne can up with this great acronym to help when it comes to online facilitation

Online facilitation is still an area that receives very little attention.   And without active vibrant facilitation in a community the community will normally fail

So the “Ice cream” acronym is a really simple way to remind yourself of the key ingredient to active facilitation of an online community.

Icecream stands for

  • Interaction
  • Community
  • Engagement
  • Communication
  • Respect
  • Empathy
  • Attentiveness
  • Motivation

More details of the ICECREAM approach are available here

The Myths of being a Community System Administrator

March 30, 2011 Leave a comment

With most communities there are people behind the scenes monitoring the system and keeping it safe for everyone to use.

There’s a lot of work that goes into it, and there’s a team behind it with the Communities of Practice for Public Service.

But there are many myths when it comes to being a system administrator.

The Xbox Live Policy and Enforcement Team have a few great video’s dispelling the myths of the power of a system admin.

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