Posts Tagged ‘Social Media’

Are we just distracting ourselves?

November 20, 2017 Leave a comment

While technology may be boosting your productivity in some ways, it could be hurting it in others,

We know, in the workplace, there are many distractions.  There are those just in our environment such as Noise, Meetings, Tea / Coffee run, and Clutter.  Just to mention some of the most common ones

But with more of us working in the Digital Workplace.  This could be within an office or home working, the distractions are becoming more common place due to Social Media.

But is Social Media really the fault for all of our distractions?

With some much information, not only at our finger tips but also looking for our attention

The getting back on task is probably more of the issue.

During the Liferay conference there was a great slide shared about distraction based on self-interruptions in discretionary multitasking by Rachel Adler.

Rachel suggested that you can have

  • 87 distractions per day
  • It can sometimes take around 23 minutes to get back on task (not everytime)
  • 65 of those distractions are caused by yourself.

I agree that a lot of the distraction can be caused by yourself.  Content that we subscribe to, items that peak our interest that may leads us to something else.  I’m always looking for that serendipity moment which may lead to other ideas.

But at the same time, you should judge the priorities, do you have the time to explore, learn, ask, discuss and put that knowledge into practice.  I hope that you do on occasions.

Otherwise, it’s back to the task.  You can always bookmark or save for another day.  Just try and not get distracted.



Is your social media in safe hands?

May 10, 2013 Leave a comment

I’ve just been looking back on a few unique incidents regarding social media over the last few months.

And I’m so glad that Social Media and Online Collaboration CoP is back up and running to balance it and show some great examples of social media use in Local Government.

But I still worry that some organisations are putting themselves at risk in an environment which could make or break them.

At a resent presentation from Steve Dale he highlighted that The Social Skinneypoints out that 85% of people that work in social media have been in the industry for two years.

Don’t get me wrong there are some great people that are doing amazing stuff with social media that have just come into the industry.

But in what other situation would you allow someone with only two year’s experience to be in charge of an organisation reputation?

Maybe some senior managers have not yet seen the light.


Take the example of HMV whose sacked workers took over the official Twitter account to live-tweet being fired.

And then details came out that that one marketing director was heard commenting‘How do I shut down Twitter?’

And in other tweets posted before they were later removed, staff claimed the account was set up two years ago by an unpaid intern.

Maybe they had not taken the power of social media seriously.

Dow Jones

And if you want to see the power it has Clair from Scoop it, show’s it in this image.

“The Dow Jones recently tumbled almost 150 points in a “flash crash” caused by widespread digital panic. What was the cause of this panic? Twitter.

The story is that someone hacked the official Associated Press Twitter handle and tweeted a false report of a terrorist attack on the White House, which claimed that the President had been injured in said attack.

This is significant in the grander scheme because the Dow essentially measures the health of the US economy and a hit of this magnitude means lots of people (deserving or otherwise) needlessly lost a lot of money in nanoseconds.

There are claims that nearly 70% of trading is done via “high frequency trading” or “HFT,” which employs a trading algorithm that crawls reputable news sources (and social media) and executes auto-trades based on what the crawl produces. In layman’s terms, a robot is reading the news and if it doesn’t like what it reads, it hits the “sell” button. Something like a Twitter hack causing a flurry of selling is a dangerous game to play, especially when most traders don’t have access to social media during the trading day and can’t keep up/compete/compensate for the robo-trades.”


I know Social Media is not going to have as big an impact in Local Government as this example.

But it is interesting and do you still feel that your social media is in safe hands?

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Can online communities be used for knowledge retention?

February 22, 2011 2 comments

Given the austerity measure starting to take place across the UK public sector – 500Extracting knowledge,000 posts in five years – those charged with maintaining services need to take action now on capturing the knowledge of those who will be lost in the cuts. If they do not, as has been seen with many previous “restructures” in the sector, former employees may need to be brought back on at expensive consultancy rates to provide advice and counsel.

So could online communities be used in supporting the knowledge capture and transfer in the future?

I suppose the answer is Yes but it needs to be part of something bigger.  My feeling when it comes knowledge sharing and transfer within organizations is that there is still a focus on

  • Technology,
  • Process and
  • People. 

Bring in some technology and everything works.  But we all know this is not the case.

APQC’s research document on Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force conducted with the Oil and Gas industry found that the best way to retain valuable knowledge in the face of attrition or downsizing is to build and sustain systemic KM approaches; one of theses approaches is establishing communities of practice.  Companies like Chevron Texaco, Schlumberger, and ExxonMobil have improved their efficiency by institutionalising a knowledge-sharing culture through communities of practice

“By helping to build these communities, we are not only realising huge improvements in business processes and performance, but also providing employees with greater access to one of the most valuable learning resources: interaction with peers,” said Michael Behounek, director of knowledge management at Halliburton.

Schlumberger have designed their knowledge ecology around collaborative working, with a knowledge retention and transition strategy integrated into to their ways of working.  Schlumberger Hub (“The Hub”) is an intranet and Internet enterprise information portal that provides employees and customers uniform access to information, providing access to:

  • knowledge repositories,
  • project management and collaboration spaces,
  • real-time news a help desk, and
  • Support for multiple internal and external audiences through threaded discussions, community repositories, and collaboration technology.

A key feature of the Schlumberger Hub is the seamless view it provides to the end user, whether it is an employee or a customer. All information is stored in one repository, and the portal posts only the appropriate information for each customer type.

So technology can be part of the solution but as with Schlumberger is need to be part of something bigger, the

  • People,
  • Process and
  • Technology

And there are many examples of the people and process techniques such as the Knowledge Exchange that we use but there are many more.

Also in the APQC report it suggested vendors such as Oracle have labelled a technology solution to the issue of Knowledge Loss as Enterprise 2.0 – a combination of content management, enterprise search, and portal technology, linking with 2.0 tools such as wikis and blogs.

We have done some great groundwork on some of these with Communities of Practice for Public Service

And with the upcoming Knowledge Hub we will be hitting all the areas that Oracle mention and a lot more.

So maybe there is a chance for the sector to hold onto its knowledge.  I just hope that we are not too late, and that by using the simple things to start the process the technology can support it in the future.

Don’t get trumped by Social Media

October 8, 2010 Leave a comment

Quiet a few people are still coming to terms with social media and the vast amount of tools that you have at your disposal

Beth Kanter and David Wilcox came up with a great game called the Social Media Game which allowed you to play out a scenario and find ways Social media could help you.

From this it got me thinking, I was already in the process of developing CoP Trumps, so I thought why not the same thing for Social Media.

So here’s my first attempt, it builds on Beth and David’s work.

I’ve broke the scoring factors down into 5 categories

  • Cost
  • Learning Curve
  • Knowledge Sharing
  • Technical
  • Encourages participation

What do you think, what needs to change and is there something missing?

What is the Knowledge Hub?

August 2, 2010 Leave a comment

I’ll be talking about this more and more over the coming months.  As I’m on secondment to this project for the next 12 months

The video below gives some details about the K-Hub and if you would like to go into real detail you can find out more over at

Or you can check out Steve Dales Blog posts Knowledge Hub (Part 1) and Knowledge Hub (Part 2)

Hope you enjoy the video

Could Jackanory sell the story of Social Media?

March 8, 2010 Leave a comment

Last week I attended the London leg of localgovcamp. You can find the tweets at #localgovcamp

And a big thank you goes out to Steve Dale, Ingrid Koehler Dave Briggs, Anke Holst, Hadley Beeman and Charlotte Hayes for the great organisation of the day.

Considering I’ve been talking about the concept of the unconference for probably 3 or 4 years it’s the first one I have attended.  And it’s a great experience.  It’s a pity most of them take place on a Saturday.

Throughout the day I heard some great stories of how local authorities are trying out social media and there are some great success stories out there.  One example from Sarah Lay at Derbyshire CC about the use of social media to promote and share the results of the election.  Here the link to the story.

There so many stories out there they just need to be shared to a wider audience.  We need to break the fear factor of social media Local Government.

Another great story was about the use of Twitter during the snow over the last couple of months.

Walsall used twitter to update the public when the trucks where going out and members of the public where suggestion ideas of where the gritting needed to go, especially after a water main burst in the early hours of the morning. Check out Dan Slee’s blog Twitter Gritter

With the Knowledge Hub project moving forward, check out Steve Dale’s video for more info.

One of the key aspects of the knowledge Hub is changing the knowledge ecology of local government. A really tough task!  But I believe that we can do it and the telling of stories should be at the heart of it.

So if you have a story about how you have used social media or social networking to help you in your work, I would be interested in hearing from you.

Ingrid Koehler has started the process off with her blog Crying out for examples

So if you do have examples please contact me or Ingrid and we will get the ball rolling.

Categories: Social Media Tags: ,

Best Online Collaboration Tools 2009

January 29, 2010 Leave a comment

While looking to see what virtual whiteboards are out there, I came across Robin Good’s mind map on Mindmeister.

Which is still something that I need to have a play around with.

Robin has collected all those great social media / social networing sites in one place.

And there’s lots of thing on there that I have not seen or tried.  So a big Thank You to Robin for that.

You can see the Best Online Collaboration Tools 2009 on Mindmeister

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